By Johny Mattsson
Here at DiUS, we often get brought on board to help productise “IoT” (that’s Internet of Things, if you have somehow managed to escape the acronym) devices, and depending on the domain it’s often a Linux based device. Something we commonly see is that developers who are entering the embedded Linux space from the server or desktop direction are carrying over patterns from there out of habit.
While a server or desktop Linux distribution is well suited for their respective areas, they’re designed around assumptions that don’t hold well in the embedded space. The trade-offs made in environments that have an active user presence are not well matched to the needs of an unattended embedded device. For embedded devices, high resilience and automatic recovery are typically top priorities, as there is no user around to intervene to resolve issues. …
You may have heard the somewhat alarming term ‘post-truth era’ in the headlines recently, and along with it the uprising of fake news. So, where did the truth go and what made it disappear? Is social media to blame? And what does this mean for us as Experience Designers?
Let’s start with defining the post-truth era. Predicted by Nietzsche and gaining popularity around the 2016 US presidential election, it can be described as an age where people are more likely to accept an argument based on their emotions and beliefs, rather than one based on facts. …
By Shahin Namin
At DiUS we are seeing increasing interest from businesses in how to drive new value from machine learning (ML), but the technology is not yet broadly adopted across the enterprise market.
So what’s stopping adoption? Sometimes it’s due to a lack of understanding of which ML application is going to solve the problem an organisation has, but increasingly it comes down to difficulties in productionising ML applications — actually getting them to work within existing corporate systems or consumer-facing applications at an accuracy or performance level that is required.
While we hear a lot about ML, it’s useful to remember that it’s still a relatively new concept. It’s generally agreed, even within ML specialists, there’s still a fair way to go towards a set of best practices for consistently and reliably productionising ML applications. Like all areas of emerging technology, as ML matures we will see best practices emerge and solidify. …
By Tony Davis
Startupbootcamp (SBC) is a global accelerator program that works with early stage companies through an intense 14 week program of development, learning and engagement. But unlike other accelerators, SBC’s programs are industry-focused, bringing together a network of relevant mentors, partners and investors to provide specific guidance and nuance that comes from domain experience.
DiUS is proud to once again be partnering with Startupbootcamp and working with the founders, partners and SBC team throughout the three-month virtual program. Over the past three years we’ve also been involved in the energy and sports/eventtech programs. We provide training and mentorship to the startup cohorts across topics such as design thinking, systems architecture, hardware design, testing and manufacture and artificial intelligence. …
The COVID-19 pandemic has fundamentally changed our world forever. People are living differently, buying differently and in many ways, thinking differently. From bulk buying to online shopping — consumer attitudes, behaviors and purchasing habits are changing.
Businesses can no longer rely on traditional channels to meet customer expectations. Consumers now expect to connect with businesses in a variety of ways — whether that’s in person, over the phone or online. Consumers value speed, choice and convenience, all while expecting highly personalised and conversational interactions.
This change in consumer behaviour provides a new opportunity for many businesses to re-imagine the customer experience (CX). So, how can businesses better prepare for the post-COVID and modern-day customer? We spoke with DiUS experts — Kirsty Miller, Sadia Mir, Tom Wall and DiUS Director and Co-Founder, Joe Losinno — on the future of CX in 2020, and beyond. …
By Gerd Wittchen
In Part 1 of this blog post, I discussed the importance of recommender systems for businesses wanting to stay relevant in such a competitive environment. Furthermore, I covered how Amazon Personalize fits in the recommender system landscape.
This post will explore how Amazon Personalize is helping to accelerate the machine learning lifecycle and where we think the challenges are for the important topic of automated deployment.
So, what’s left to be solved?
At DiUS, we always look for challenges in automation and testing when building solutions for our clients. Automated deployment and testing are key to any successful development process, and are particularly important for reproducible machine learning experiments. …
By Anthony Vermeulen
The concept of customer experience is not new. However, we’ve seen a renewed focus with many businesses forced to change the way they deliver products/services to meet the expectations of their customers.
Organisations who have spent time evolving their customer experience in the past have been able to adapt quicker than those who have relied on traditional delivery channels. In this blog, I’ll unpack what is customer experience — also known as CX — and share some tips for building the ideal experience for the post-COVID, modern-day customer.
User Experience (UX) typically focuses on the design and development of digital touchpoints that a customer will interact with, while interacting with your business. …
By Adam Crough
Sporting comebacks are often synonymous with overcoming the odds in the face of adversity. There are many great examples of this littered throughout history.
Jason McCartney’s AFL comeback game in 2003 from life-threatening burns sustained in the 2002 Bali bombings or the Boston Redsocks overcoming a 0–3 deficit to beat their most bitter rivals, the New York Yankees, in the 2004 baseball American League Championships Series are examples of individuals and teams overcoming what would appear to be insurmountable challenges.
Whilst there are memorable moments in the comeback itself, it’s in the journey that you’ll discover reasons for the destination. …
By Gerd Wittchen
Rapid changes in customer behaviour requires businesses to adapt at an ever increasing pace. The recent changes to our work and personal life has forced entire nations to work remotely and do all non essential shopping online. With every challenge in business there is opportunity on the other side.
According to a techcrunch.com report, US e-commerce sales went up by 49% in April, in comparison with the baseline period in early March. This subsequently led to a flood of digital campaigns and initiatives fighting for attention.
We think that businesses who want to stay relevant in such a competitive environment must understand how to best add value to their customers and more importantly, respect their time. …
By Jaquita Britton
At DiUS, we’re passionate about creating a positive impact through technology. Designing and building solutions that help improve the communities in which we live and work, solutions that create shared value.
Recently, I was given the opportunity to work on a really impactful mental health project for the BlackDog Institute to redesign a treatment program for people with suicidal thoughts. The initial phase was a discovery piece that involved multiple workshops, collaborative concept designing and testing with people who have lived through these experiences.
Navigating both the constraints placed by the current (remote working) environment and dealing with a delicate subject matter like suicide prevention provided some important lessons. …